QSR Magazine's annual "Quick-Service Drive-Thru Performance Study" has ranked Chick-fil-a in the top spot for the 5th consecutive year. McDonald's came in at number 2, followed by Burger King and Wendy's.
The fast food drive-thru rankings are based on speed of service, order accuracy, menuboard appearance and speaker clarity. (the links take you to these individual rankings)
In individual categories Wendy's ranked best for speed, Krystal's had the best menuboard appearance, and Chick-fil-a was the most accurate and had the best speaker clarity.
Here are the overall rankings:
The fast food drive-thru rankings are based on speed of service, order accuracy, menuboard appearance and speaker clarity. (the links take you to these individual rankings)
In individual categories Wendy's ranked best for speed, Krystal's had the best menuboard appearance, and Chick-fil-a was the most accurate and had the best speaker clarity.
Here are the overall rankings:
- Chick-fil-A
- McDonald's
- Burger King
- Wendy's
- Del Taco
- Krystal
- Taco Bell
- Carl's Jr
- Jack in the Box
- Checkers
- Bojangles'
- Arby's
- KFC
- El Pollo Loco
- Culvers
- Long John Silver's
- Hardee's
- Rally's
- White Castle
- Church's
- A&W
- Whataburger
- Captain D's
- Dairy Queen
- Popeyes
---
In related news, The Mystery Shopping Providers Association (MSPA) has released their 2008 Wait Time Survey. One of their 25 categories was 'limited service restaurants.' Here are their rankings for best (shortest) wait times in this category.
- Dunkin Donuts
- Panera Bread
- Chick-fil-a
- Arby's
- Carl's Jr.
- Starbucks
- Sonic Drive-In
- Chipotle
- Dairy Queen
- Burger King
1 comment:
Placing Wendy's fourth is a complete joke. I know personally in Central Ohio almost every Wendy's will mess up your order. I've heard of ONE good Wendy's ordering experience where they didn't mess it up. You ABSOLUTELY HAVE to check your order when you leave a central Ohio Wendy's. I visited Tampa,Florida a few years ago, and they jacked up my order also. I thought "this is nationwide"! Good fast food cheeseburgers..sorry service.
Post a Comment