Wednesday, October 01, 2008

Chick-fil-a Tops 'Best Drive-Thru' List Again

QSR Magazine's annual "Quick-Service Drive-Thru Performance Study" has ranked Chick-fil-a in the top spot for the 5th consecutive year. McDonald's came in at number 2, followed by Burger King and Wendy's.

The fast food drive-thru rankings are based on speed of service, order accuracy, menuboard appearance and speaker clarity. (the links take you to these individual rankings)

In individual categories Wendy's ranked best for speed, Krystal's had the best menuboard appearance, and Chick-fil-a was the most accurate and had the best speaker clarity.

Here are the overall rankings:
  1. Chick-fil-A
  2. McDonald's
  3. Burger King
  4. Wendy's
  5. Del Taco
  6. Krystal
  7. Taco Bell
  8. Carl's Jr
  9. Jack in the Box
  10. Checkers
  11. Bojangles'
  12. Arby's
  13. KFC
  14. El Pollo Loco
  15. Culvers
  16. Long John Silver's
  17. Hardee's
  18. Rally's
  19. White Castle
  20. Church's
  21. A&W
  22. Whataburger
  23. Captain D's
  24. Dairy Queen
  25. Popeyes

In related news, The Mystery Shopping Providers Association (MSPA) has released their 2008 Wait Time Survey. One of their 25 categories was 'limited service restaurants.' Here are their rankings for best (shortest) wait times in this category.
  1. Dunkin Donuts
  2. Panera Bread
  3. Chick-fil-a
  4. Arby's
  5. Carl's Jr.
  6. Starbucks
  7. Sonic Drive-In
  8. Chipotle
  9. Dairy Queen
  10. Burger King

1 comment:

Anonymous said...

Placing Wendy's fourth is a complete joke. I know personally in Central Ohio almost every Wendy's will mess up your order. I've heard of ONE good Wendy's ordering experience where they didn't mess it up. You ABSOLUTELY HAVE to check your order when you leave a central Ohio Wendy's. I visited Tampa,Florida a few years ago, and they jacked up my order also. I thought "this is nationwide"! Good fast food cheeseburgers..sorry service.